Text Messaging Program

Summary

Kanurra, Inc. (“Kanurra,” “we,” “us”) is a pharmacy benefit manager for self-funded employer health plans. These terms cover every text message sent from our toll-free number, (888) 814-4197, which is also the phone number of our pharmacy and member help desk. We call these texts Kanurra Member Account Notifications (the “Program”).

The Program sends replies from our help desk when you text us, and codes for your Kanurra account when you ask for one. Members can also turn on text alerts, described below. It sends no marketing.

These terms explain what we send, how to get help, and how to stop. They apply to the Program only. Use of this website is covered by our Terms of Service, and how we handle your information is covered by our Privacy Policy.

What we send

We send four kinds of text, and nothing else.

• Help desk replies. When you text (888) 814-4197, a person on our help desk replies in that conversation. We reply only to a conversation you start: our help desk cannot text you first.
• Account codes. When you create your Kanurra account, sign in, or confirm a change at my.kanurra.com with a mobile number, we text you a code, like this: “Your Kanurra code is 123456. It expires in 10 minutes. Reply STOP to stop.”
• Automatic notices. If you text us a picture or other attachment, we reply: “Kanurra cannot view pictures or attachments, and yours were not opened. Please type the details in a text, or call this number.” If your text cannot reach the help desk, we reply asking you to call.
• Replies to keywords such as HELP, STOP, and UNSTOP. These come from our messaging provider and your carrier, as described below.

We do not send marketing or promotional messages in this Program.

Text alerts

When you create your Kanurra account at my.kanurra.com with a mobile number, you can check “Text me about my prescriptions.” You can turn text alerts on or off at any time on your account page. Text alerts are texts about your prescriptions, such as an update on a claim or a prior authorization. Before we send the first one, we will list exactly what they say on this page.

What a text can contain

Account codes and automatic notices contain no health information. A help desk reply answers what you asked, so it can include details such as a drug name, a pharmacy, or what you will pay. Text messages are not encrypted, and anyone who can see your phone can read them. If you would rather not get those details by text, call (888) 814-4197 and we will go over them on the phone.

How you start getting texts

There is no keyword to join and nothing to confirm. You get texts from us in three ways, and each one is your choice:

• You text (888) 814-4197. Our replies go to the number you texted from, in that conversation.
• You ask for a code by text at my.kanurra.com. We send that code.
• You turn on text alerts in your Kanurra account, when you create it or later. They go to the mobile number on your account.

We keep the texts you send us and our help desk’s replies, whether text alerts are on for your account and when you turned them on or off, and any STOP or UNSTOP you text us. How long we keep them is in the Text messaging section of our Privacy Policy.

Help desk hours

Our help desk answers texts during help desk hours, Monday to Friday, 8 a.m. to 8 p.m. Eastern.

Message frequency and cost

Message frequency varies. Help desk replies depend on your conversation, and you get at most one code each time you ask for one.

Msg & data rates may apply. Kanurra does not charge for these messages, but your mobile carrier’s standard message and data rates may apply under your plan with them.

Help

Unless you have stopped texts, reply HELP to any message for an automatic reply. For help from a person, text your question or call (888) 814-4197 during help desk hours. For questions about your information, email privacy@kanurra.com.

How to stop

Reply STOP to any message to stop. END, CANCEL, UNSUBSCRIBE, and QUIT work too. You get an automatic reply confirming it, and after that no texts from (888) 814-4197 reach your number until you start them again.

STOP stops every text from (888) 814-4197 to your number: help desk replies, account codes, and text alerts. If you sign in to your Kanurra account with that number, start texts again before you ask for a code. To turn off only text alerts, use the switch on your account page.

If you change or give up your mobile number, first update the mobile number on your Kanurra account, then reply STOP from the old number, so texts do not reach whoever gets the number next.

How to start again

Text UNSTOP to (888) 814-4197 from the same number. The automatic reply to your STOP says the same. Texting YES does not undo a STOP.

Your mobile number is not shared

Text messaging originator opt-in data and consent will not be shared with any third parties.

We never sell, rent, or share your mobile number or your text messaging opt-in consent with third parties or affiliates for their marketing or promotional purposes.

Our messaging provider, Twilio, processes your number on our behalf only to deliver our messages to you. The full details, including what we keep and for how long, are in the Text messaging section of our Privacy Policy.

Carriers and delivery

The Program is available to US mobile numbers on participating carriers. Carriers are not liable for delayed or undelivered messages. Text messages can be delayed or fail to arrive for reasons outside our control, so do not rely on a text as your only notice of anything time-sensitive. Call the help desk, or sign in to your Kanurra account at my.kanurra.com.

Governing law

These Program terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.

Changes and contact

We may update these terms. When we do, we will post the revised version on this page and update the date at the top.

Help desk: (888) 814-4197. Privacy questions: privacy@kanurra.com.

Legal entity: Kanurra, Inc., 857 Broadway, 4th Floor, New York, NY 10003.